If you have any questions regarding our products, placing orders or anything at all, please feel free to contact us by any of the following methods.
The best way to reach us for the quickest response is e-mail: firstname.lastname@example.org
Phone: Toll Free: 1-877-833-6053 or Local: 561-329-1711
Live Help Desk - Located at the top of the website. A great tool that opens as a chat option to get answers and assistance while on the website.
Snail Mail: Palm Beach Athletic Wear, Inc. 8349 South Virginia Avenue, Palm Beach Gardens, FL 33418
If your order will be delayed in any way we will inform you immediately of the delay either by phone or email. Products that are out-of-stock, back ordered, or special order items will take longer to process. We notify all of our customers with a tracking number as soon as the order is shipped. You may also check your order status through our website!
Other shipping arrangements can be made upon request. If paying by credit card, simply enter your credit card information in the appropriate area. If paying by personal check or money order, we do require the check/money order to clear before shipping your merchandise. We accept cash for local pickup only. Please do not send cash in the mail as it will not be accepted and your order will not be shipped. We want to offer you as many options as possible to make your shopping convenient and safe. If you have questions or wish to purchase your order by phone, please feel free to contact us at 1-877-833-6053.
International Orders will be shipped for a fee that will be determined upon checkout.
If you have an item that you wish to return, please contact us immediately and print out the Return Form and enclose the item(s) you wish to return. (If you are unable to print this form please include a note with your name, return address and day time phone number. List what you are sending back, the reason for the return and indicate if you would like the item replaced, repaired or refunded). Return Authorization numbers are not required for web/mail orders.. Returned items must be un-worn with original tags attached. A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have been charged minus a $5 fee for shipping costs to you. Please note that we cannot refund any shipping charges and shipping costs to return items are at your own cost. For merchandise refund or exchange, goods must be received within 14 days from the date of receipt and items must be in new/unused condition with original tags attached. Please allow 7-10 days for processing of your credits and refunds.
Returns will not be accepted with Final Sale Items.
We reserve the right to refuse a refund if the merchandise has been used with the exception of merchandise with manufacturer’s defects. If for any reason merchandise is returned past the 14 day period or in used condition, we can re-ship the items back to you at your own expense.
Simply package your item and drop it off at any authorized USPS, UPS or FedEx drop-off location (including Staples and The UPS Store) or hand it to a driver. Please be sure to shipvia a secured and trackable service (such as USPS Priority Mail, Fed Ex, or UPS) to:
Palm Beach Athletic Wear, Inc.
8349 South Virginia Avenue, Palm Beach Gardens, FL 33418
Please indicate what you would like to exchange your merchandise for and your choice will be shipped the next business day after receipt of original merchandise. If the requested item is out of stock, we will notify you by email of its expected ship date. If you do not wish to wait, we will be happy to issue you a refund. Exchanges must be made within 14 days from the date of purchase. NO RE-STOCKING FEES APPLY TO EXCHANGES.
A re-stocking fee may apply on orders of more than 5 items if your return exceeds 45% of the total amount of your original purchase. A 10% re-stocking fee of the total amount returned to us will be retained and the remaining portion will be refunded to your payment method used at the time of purchase.